To create a TrustMe account, your phone number must belong to a country currently supported by the app.
If your dialing code isn’t supported yet, a message will let you know directly within the app.
What should I do if my number isn’t supported?
When your number isn’t supported, you can use the message shown in the app to contact TrustMe support directly.
We’re currently working on supporting new dialing codes to give more users access to TrustMe. However, we’re not able to share in advance which countries will be supported next or when they’ll become available.
Can I create an account with someone else’s number?
If your number isn’t supported yet, you can temporarily use the phone number of a trusted third party to create your account.
This solution is only a workaround to access TrustMe while waiting for your number to become supported.
The number used must:
- belong to someone you trust
- be used with their explicit consent
- have a dialing code currently supported by TrustMe
- not already be linked to another TrustMe account
Important: a single phone number can only be used for one TrustMe account.
How does the trusted third party’s number work?
When creating the account, a verification code is sent by SMS to the trusted third party’s number.
That person then needs to give you the code so you can continue creating your account.
The trusted third party doesn’t need to be physically with you. They simply need to pass on the code they received on their phone.
The trusted third party’s phone number is only used to:
- create your TrustMe account
- allow password resets
It isn’t used for any other feature of your account.
What should I do once my number becomes supported?
As soon as your phone number becomes supported by TrustMe, we recommend replacing the trusted third party’s number with your own.
You can change your phone number directly from the app. For the steps to follow, check our article dedicated to changing your phone number.
I don’t have a trusted third party, what should I do?
If your number isn’t supported and you don’t have a trusted third party with a compatible number, unfortunately you won’t be able to create a TrustMe account for the time being.
We’re continuously working on adding new dialing codes to give more users access to the platform.
In this situation, we recommend contacting our support team to let us know about your need.