If you’re experiencing a technical issue or have a question about how the app works, our teams are available to help you.
1. Through the app (recommended)
This is the fastest way to get a personalized response:
- Open the TrustMe app.
- Go to the “Menu” section, then “Contact.”
- Write your message, describing your issue in detail.
Response time: you’ll receive a reply within 24 hours.
2. By email
You can write to us at: support@trustmeid.io.
- Please include your full name and the phone number linked to your account.
Security: never share your password by email.
3. By phone
For a direct conversation, you can reach us at 02 30 96 36 86 (France).
- Hours: Monday to Friday, 8:30 AM to 12:00 PM and 2:00 PM to 6:00 PM (French time).
- Tip: have your ID document on hand during the call to make it easier to check your file.
Important: the phone line is reserved for urgent matters. It cannot be used to speed up a verification that's already in progress. Your verification can take up to 3 hours on weekdays (up to 72 hours on weekends or public holidays). If this timeframe is exceeded, contact us by email or through the app: we don't handle this by phone.