TrustMe is available on smartphones and tablets running Android and iOS. To guarantee an optimal experience and ensure the security of your digital identity, your device must meet certain requirements.
Which devices are compatible?
You can use TrustMe on:
- Android smartphones running Android 11 or a more recent version.
- iPhones running iOS 15 or a more recent version.
- Android tablets running Android 11 or a later version.
- iPads running iPadOS 15 or a later version.
Is an internet connection required?
Yes. An internet connection is essential to create your account, complete your identity verification, and use the services offered by TrustMe.
For the best experience, we recommend using a stable connection, either Wi-Fi or your mobile network.
Is a camera required?
Yes. Your device must have:
- a working rear camera to film your documents
- a working front camera to complete your identity verification.
Without these two cameras, it won’t be possible to finish creating your account.
Is NFC required?
No. TrustMe does not require NFC technology to work.
Identity verification is performed using your device’s camera.
Can I use TrustMe on a rooted or jailbroken device?
No.
To guarantee the security of your digital identity and protect your personal data, TrustMe does not work on rooted Android devices or jailbroken iOS devices.
If your device has been modified, you’ll need to use an unmodified device to access the app.
Do I need to keep my device up to date?
Yes, we recommend always using the latest available version of your operating system, as well as the latest version of the TrustMe app.
Updates help to:
- improve your device’s security
- fix any bugs
- benefit from the app’s latest features.
Common issues
I can’t install TrustMe
Check that your device is compatible and that your operating system is at least Android 11 or iOS 15.
My camera isn’t working
Check that you’ve allowed TrustMe to access your device’s camera in your phone or tablet settings.