You can use your TrustMe account on several compatible smartphones or tablets. However, to guarantee the security of your digital identity, your account can only be signed in on one device at a time.
If you switch phones or tablets, you simply need to sign back in to your account on your new device.
Can I use my account on several devices?
Yes. Your TrustMe account can be used on different compatible devices.
However, only one sign-in can be active at a time. When you sign in on a new device, it becomes your primary device.
This measure strengthens the security of your account and limits the risk of unauthorized use.
How do I sign in on a new device?
If you switch phones or tablets, the process is simple.
- Download the TrustMe app on your new device.
- Open the app.
- Tap “I already have an account.”
- Enter the phone number linked to your account.
- Enter your password.
- Confirm your sign-in.
You’ll then find your account and can continue using TrustMe.
Do I need to keep the same phone number?
Yes.
To find your account on a new device, you need to use the same phone number registered when you created your account.
If you’ve changed phone numbers, check our article How do I change my phone number or email address?
Do I need to redo my identity verification?
No.
If you keep the same phone number and your account is already verified, you don’t need to redo your identity verification. You simply need to sign back in to your account.
I can’t sign in on my new device
If you’re unable to find your account:
- Check that you’re using the correct phone number
- Make sure you’re entering the correct password
- Check that your device is compatible with TrustMe
- Make sure you have an internet connection
If the problem persists, contact TrustMe support.
Best practices
To protect your account:
- Always use your personal phone number whenever possible
- Never share your password with anyone
- Only install TrustMe from your device’s official app store
- Keep your app and operating system up to date