You can delete your TrustMe account at any time, directly from the app.
Before deleting your account
If you’re having trouble with the app or want to change certain account details, deleting your account isn’t always necessary.
Our support team is available to help you resolve your issue.
We recommend contacting TrustMe support before deleting your account. In most situations, we can offer a solution that suits your needs.
How do I delete my account?
To delete your account, follow the steps below:
- Sign in to the TrustMe app.
- Tap “Menu” at the bottom right of the screen.
- Select “Account.”
- Tap “Delete my account.”
- Confirm your choice.
Your account will then be deleted immediately.
Can I cancel my account deletion?
No.
Once your account is deleted, this action is permanent and cannot be undone.
If you want to keep using TrustMe, you’ll need to create a new account.
Can I create a new account after deleting mine?
Yes.
After deleting your account, you can create a new TrustMe account using the same email address and phone number, as long as they’re still valid.
You’ll then need to go through the account creation and identity verification steps again.
Best practices
Before deleting your account, make sure this is really what you need.
If you simply want to:
- Change your phone number
- Change your email address
- Fix a sign-in issue
- Get help with your account
we invite you to contact our support team. Our teams are here to help you find the solution best suited to your situation.