Here is a summary of the main changes from the last version of the Terms of Use:
The Application is published by A3BC Group (hereinafter referred to as “A3BC Group”), a société par actions simplifiée, registered in the RCS of Rennes under the number 839 604 576, with registered office located at 1 Contour de la Motte, 35000 Rennes.
A3BC Group has developed the Application and associated services, accessible on cell phones via a mobile Application downloadable from the Play Store and Apple Store application stores.
The Application may be used by any User.
Any use of the Application requires consultation and acceptance of the present terms and conditions of use, (hereinafter referred to as “TOU”) on initial installation. The User of the Application acknowledges that his or her use of the Application requires compliance with all the provisions defined herein.
Terms beginning with a capital letter in these Terms Of Use of the Application, whether used in the singular or plural, shall have the following meaning:
The purpose of these TOU is to define the conditions of access and use of the Application.
The User may use the Application subject to prior acceptance of these TOU.
The User declares that he/she has obtained all the necessary information from A3BC Group concerning the services offered via the Application and accepts the present TOU without reservation.
Acceptance of these TOU is formalized by a validation button activated by the User using the Application for the first time. This constitutes proof that the User has read and understood these terms and conditions and is deemed to have accepted them.
The User may not transfer any of the rights granted to him/her by these TOU to another person. The User is prohibited from using the Application by impersonating a third party or assuming another person’s identity.
The TOU may be modified or amended unilaterally and at any time by A3BC Group to reflect changes made to the Application.
Should these Terms of Use (TOU) be modified, the User will be informed upon their next login to their account. Access to and use of the service are conditional upon acceptance of the new Terms, which must be validated by the User to continue using the service. The User has the option to refuse the modifications made to the TOU. As a consequence of this refusal, the User will be prompted to delete their account.
Any modification shall take effect from the date of its publication, which is noted at the end of these Terms of Use.
Before using the Application, the User is invited to verify that their device is compatible with it. The TrustMe Application is officially supported on Android 14 and iOS 26 or later.
The Application may still be installed and used on earlier versions. However, A3BC Group can only guarantee its security if the User’s Android or iOS version is still supported by the operating system publisher. Otherwise, A3BC Group makes no security guarantees regarding the Application and shall not be held liable for any malfunctions, disruptions, operational anomalies, or security vulnerabilities that may arise in such circumstances.
Access to the Mobile Application is free of charge for any User with access to the Internet or a mobile network. All costs associated with access, whether hardware, software or Internet access, are the sole responsibility of the User. The User is solely responsible for the proper functioning of his/her mobile equipment and Internet access.
The service is available 24/7.
Toutefois, A3BC Group se réserve le droit, sans préavis, ni However, A3BC Group reserves the right, without prior notice or compensation, to temporarily or permanently close access to all or part of the Application or access to one or more of its services, in particular to carry out updates, maintenance operations, modifications or changes to operating methods, servers and access times, without this list being limitative.
A3BC Group is not liable for damages of any kind that may result from these changes and/or from the temporary unavailability or permanent closure of all or part of the Application or of one or more of its services.
A3BC Group reserves the right to improve or modify the Application at any time in line with technological developments.
In the event of interruption or impossibility of using the Application, the User may contact A3BC Group’s support service to obtain information by using the contact form in the Application or by e-mail at the following address: support@trustmeid.io. All communications between the User and A3BC Group’s support service must be in French or English.
To create an account in the Application, the User must have a mobile device that meets the compatibility requirements set out in Section 6, an internet connection, and a mobile phone number with one of the following country calling codes: Germany (+49), Andorra (+376), Austria (+43), Belgium (+32), Cyprus (+357), Denmark (+45), Spain (+34), Estonia (+372), Finland (+358), France (+33), French Guiana (+594), Greece (+30), Guadeloupe (+590), Iceland (+354), Italy (+39), Latvia (+371), Lithuania (+370), Luxembourg (+352), Malta (+356), Morocco (+212), Martinique (+596), Monaco (+377), Norway (+47), New Caledonia (+687), the Netherlands (+31), Poland (+48), French Polynesia (+689), Portugal (+351), Réunion (+262), Romania (+40), the United Kingdom (+44), Slovakia (+421), Switzerland (+41), or Sweden (+46).
TrustMe is a digital identity wallet that allows the User to securely store and verify their credentials and share them with third parties with their explicit consent.
TrustMe contributes to the dematerialization of online and face-to-face public and private procedures, while preventing identity theft and document fraud.
A3BC Group or its assignees grants the User a simple right to use the Application, updates and developments. The user license is intended for strictly personal use and for use in accordance with these TOU. The user license granted by A3BC Group to the User is revocable, non-exclusive, non-transferable and worldwide. Consequently, the User acknowledges that the Application, updates and evolutions are not sold and that the User has no ownership rights.
The Application consists of a set of texts, interfaces, photographs, graphics, images, means of navigation, logos, drawings and models, computer codes, software, fonts or any other element marked by intellectual property rights which A3BC Group or its assigns hold, or which have been licensed to A3BC Group or its assigns for incorporation into the Application directly and/or indirectly.
Access to and use of the account are strictly personal and exclusively reserved for the User who holds the account. The User is strictly prohibited from sharing, transferring, lending, or otherwise making their account, credentials, or authentication means available to any third party, in any form or for any reason whatsoever. Any breach of this obligation shall be the User’s responsibility and may result in the immediate suspension or termination of their account, without prejudice to any other rights or remedies available to A3BC Group.
All use of the account is deemed, until proof to the contrary, to have been made by the User, who assumes all consequences, particularly legal and financial.
Each User account is used under the sole responsibility of the User.
When the User enters information about him or herself or uploads a document or proof of identity, he or she undertakes to ensure that these elements are complete, accurate, up-to-date and expressly concern him or her.
The creation of an account in the Application by the User consists of the following steps:
The User undertakes to provide only complete, accurate and up-to-date information about him or herself.
The Application is intended for strictly personal use, and its use is the sole responsibility of the User.
Access to the account is subject to entering the login and a means of authentication. The identifier is the cell phone number used to create the account. The means of authentication is the one defined by the User, as described in section 9.1.
The user can change his login within the application. This requires modification of the telephone number as described in section 9.3.1.
The User should sign out of their session after each use if they wish to maintain an optimal level of security when accessing the Application.
When the User has chosen a password authentication method, the password is strictly personal and:
It is expressly reminded that A3BC Group will never, for any reason whatsoever, ask the User to communicate his/her password and any such request will be considered as a fraudulent request.
The User is entirely responsible for the safekeeping and use of his password. He/She must take all necessary measures to prevent unauthorized or fraudulent use of his/her account.
To this end, the User is advised to:
The User may change their password at any time within the Application. However, the password cannot be removed.
If the User forgets their password or fails authentication several times, they may create a new password by following this link: https://app.trustmeid.io/recover?lang=en.
The User is required to confirm the addition of OsLock as an authentication method by utilizing their device’s native unlock feature (such as PIN, fingerprint, or facial recognition). Following successful verification, the User may subsequently use that identical unlock method to access their TrustMe account.
The User may delete their OsLock authentication method.
The User can create several credentials:
The cell phone number credential is created automatically when the account is created within the Application by confirmation via a validation code that the User has received by SMS when creating his TrustMe account. Two cell phone number credentials are allowed. The User may delete and recreate a new cell phone number.
The phone number is used by A3BC Group to contact the User. A3BC Group does not use the phone number for advertising purposes.
To create an e-mail address credential, the User is asked to enter an e-mail address and then to confirm it by means of a validation code sent to the e-mail corresponding to the e-mail address previously entered. Two e-mail address credentials are allowed. The User may delete and recreate a new e-mail address.
The e-mail address credential is used by A3BC Group to contact the User. A3BC Group does not use e-mail credentials for advertising purposes.
The creation of the identity credential involves the following steps:
There are two types of identity credentials:
Remote ID verification is carried out by a remote ID verification service provider. This requires video capture of the ID and facial recognition using the cell phone’s camera. The captured videos are then processed automatically, and a human operator verifies the information provided by the User. In addition, the User must accept the general conditions of use of our remote identity verification service provider UBBLE by Checkout.com (https://www.checkout.com/products/identity-verification)
Only one identity credential is allowed. The User has the option to replace their credential, provided the new document contains the same first names, last name, and date of birth as the previous one.
To create postal address credential, the User is invited to upload or take a photo of a document showing his/her postal address less than 3 months old. The accepted documents are those provided by energy and water suppliers and telephone operators, rent receipts, income tax notice, property tax, housing tax, housing certificate, housing insurance certificate. The User’s first and last name must appear on the document.
The document is processed automatically and manually to check its authenticity and extract the User’s postal address.
Only one proof of postal address is allowed. If the User notices any erroneous information in his or her proof of address, he or she must immediately delete it and create a new one.
To create a bank account credential, the User is invited to upload or take a photograph of their bank account details. The User’s first and last name must appear on the bank account details.
The document is subject to both automated and manual processing to verify its authenticity and extract the User’s bank account details.
Only one bank account credential is allowed. The User may request the creation of a new bank account credential if the existing credential contains incorrect information or if their bank account details have changed.
Certain A3BC Group Partners may need to receive a social security number relating to the User where such a request is made in strict compliance with the regulatory provisions governing the collection and use of social security numbers. In such cases, the issuance of this credential is requested by those Partners from A3BC Group, which acts as their data processor within the meaning of the applicable personal data protection regulations and on their behalf. At the request of the Partners, who act as data controllers under those regulations.
To create a social security number credential, the User is invited to upload or take a photograph of their Carte Vitale or their social security certificate (attestation de sécurité sociale). The User’s first and last name must appear on the Carte Vitale or the social security certificate.
The Carte Vitale or social security certificate is subject to both automated and manual processing to verify its authenticity and extract the User’s social security number.
Only one social security number credential is allowed. The User may replace their social security number credential.
If the User notices any incorrect information in their social security number credential, they must immediately delete it and create a new one.
To create an ID photo credential, the User is invited to take a selfie of his/her face.
Automatic and manual processing is performed on the photo to check that it matches the User’s face.
Automatic processing consists of a biometric comparison between the facial photo supplied by the User and the facial photo on his/her ID document. The facial templates created for biometric comparison are not stored.
Only one photo ID is authorized. The User has the option, at any time, of deleting his or her photo ID and creating a new one.
The User can share his information with a Partner via his account in the Application. To do so, the User is invited to:
log in to his/her account in the Application; scan the QR Code displayed on the Partner’s site, or enter his/her User ID; give his/her explicit consent in the Application to share their information.
The conditions applicable to access to the service provided by the Partner and to the processing of information shared by the User via its Application are those set by the Partner. A3BC Group is not involved in any relationship, contractual or otherwise, between the User and the Partner and does not intervene in any way in the said relationship between the User and the Partner.
A3BC reserves the right to share with its authorized Partners information relating to the status of a User’s TrustMe account, exclusively for the purposes of verifying and securing the services offered.
In this context, only the following information may be disclosed:
whether or not a TrustMe account exists that is associated with the telephone number and/or email address provided by the Partner; whether or not a validated identity credential is associated with said account.
No personal data, identity documents, or information relating to the User’s account activity are transmitted in connection with this service.
The Partner recipients of this information are contractually required to use it strictly for the purposes for which it is provided and to comply with applicable personal data protection regulations.
The User remains solely responsible for his relationship with the Partner, including any damaging acts he may commit against the Partner.
The User can use two functions available in the Application to share his or her information with another User:
Nothing in these terms of use is intended to transfer any intellectual property rights whatsoever in the elements owned by A3BC Group.
The Application, trademarks, designs, models, images, texts, photos, logos, graphic charters, software and programs, databases, sounds, videos, domain names, design or any other element composing the Application, with the exception of third-party elements such as defined below, are the exclusive property of A3BC Group and are protected by any intellectual or industrial property right recognized by the laws in force.
Any total or partial reproduction and/or representation of any of these rights without A3BC Group’s express authorization is forbidden and will constitute an infringement.
Accordingly, you agree that you must not act or conduct in any manner that may directly or indirectly infringe the intellectual property rights of A3BC Group.
Elements belonging to third parties, including, but not limited to, trademarks, logos, images, texts, and sounds, are the exclusive property of their author and are protected as such by copyright, trademark or any other rights recognized by applicable laws.
You must not directly or indirectly infringe the property rights of third parties, whose elements are on the application and must not use these elements in any way whatsoever.
You must respect all the rights of third parties, whose content is on the Application.
A3BC Group declines all responsibility for the use made of the Application by the User.
A3BC Group shall be liable for direct and foreseeable damages caused to the User in connection with the proper use of the Application. Nothing in these Terms of Use shall exclude or limit A3BC Group’s liability in the event of wilful misconduct or gross negligence, injury to the physical integrity of persons, or where such exclusion or limitation is prohibited by any mandatory provision of law, including, in particular, provisions of the French Consumer Code.
Liability for indirect damage shall be excluded. Indirect damage includes, but are not limited to, loss of data, loss of time, lost profits, loss of turnover, loss of margins, loss of orders, loss of customers, operating loss, loss of revenues, loss of business actions, as well as harm to brand image, loss of expected results, damage suffered by Users and third party action, even if A3BC Group has been advised of the possibility of such damage.
A3BC Group shall not be liable for:
The User undertakes to use the Application only under the conditions defined herein and furthermore:
The User is entirely responsible for his/her use of the Application and associated services. He/she undertakes to use the Application in a fair manner, in compliance with these general terms and conditions of use, and with applicable laws and regulations, particularly those relating to intellectual and industrial property.
In this respect, A3BC Group reserves the right:
In accordance with the regulations concerning the protection of personal data, you are informed that A3BC Group processes personal data as a controller.
As part of the management of Users’ personal data, A3BC Group records the User’s actions performed exclusively in the Application for the purposes of maintenance and incident management of the Application, such as the handling and correction of Errors.
To learn more about this data processing and how to withdraw consent at any time, please read the Personal Data Protection Policy.
The data storage period is detailed in Personal Data Protection Policy.
A3BC Group makes its best efforts, in accordance with the rules of the art, to secure the service considering the complexity of the Internet. However, it cannot guarantee absolute security.
The User acknowledges that he/she is aware of the nature of the Internet network, and in particular its technical performance and response times for consulting, querying or transferring information data.
The User must inform A3BC Group of any service failure either via the contact form in the Application, if still accessible, or via A3BC Group’s customer service: support@trustmeid.io
The User is aware that data circulating on the Internet is not necessarily protected, in particular against possible misappropriation.
The User declares that he/she accepts the characteristics and limits of the Internet and agrees to take all appropriate measures to protect his/her own content, data and/or software from contamination by any viruses on the Internet network.
The Parties agree to perform their obligations in good faith.
The Parties mutually agree that the fact that one of the Parties tolerates a situation does not have the effect of granting acquired rights to the other Party. Furthermore, such tolerance shall not be interpreted as a waiver of the rights in question.
In the event of difficulties of interpretation resulting from a contradiction between any of the headings appearing at the top of the clauses and any of the clauses, the headings will be declared non-existent.
If one or several provisions of these terms of use were to be held invalid or so declared by a law, a regulation or a final decision having res judicata effect delivered by a court having proper jurisdiction, the other provisions shall remain in full force and effect.
These terms of use constitute the entire agreement between the Parties.
All notices or communication between you and A3BC Group may be made by any electronic means. As a result, you acknowledge that you are fully aware that A3BC Group may communicate information to you by any electronic and paperless means that may be directly or indirectly linked to your account.
The terms of use are archived on a reliable and durable medium that may be used as evidence.
A3BC Group shall not be liable for any breach of these TOU in the event of Force Majeure.
Cases of force majeure or fortuitous events are expressly considered to be those defined by the provisions of article 1218 of the French Civil Code and generally accepted by the jurisprudence of French courts and tribunals.
The terms of use are written in French and English.
A3BC Group reserves the right to call upon subcontractors of its choice for the execution of all or part of the services described in these TOU. A3BC Group remains solely responsible to the User.
All equipment, connection, communication and other costs required to access and use the Application are at the User’s expense.
A3BC Group and the User agree that in the event of a dispute, the following evidence shall be admissible in court:
The User is hereby informed of the possibility of resorting to a conventional mediation procedure or any other alternative dispute resolution method in the event of a dispute relating to the present TOU.
To this end, the User is hereby informed that, after first attempting to resolve the dispute amicably and directly with A3BC Group, he/she may refer the matter to the Consumer Mediator via the form available on the CMAP website at www.cmap.fr/consommateurs, or by post to CMAP - Service Médiation de la consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris.
For further information on the mediation process, the User is invited to consult the consumer ombudsman’s website: www.cmap.fr.
The User is hereby informed that disputes may not be submitted to the mediator if the claim is manifestly unfounded or abusive, or has been previously examined or is in the process of being examined by another mediator or by a court.
The same applies if the User has submitted his request to the mediator more than one year after his written complaint to A3BC Group, or if the dispute does not fall within the mediator’s field of competence, or if the consumer does not justify having previously attempted to resolve his dispute directly with A3BC Group by means of a written complaint.
Unless otherwise provided by mandatory law, these terms of use shall be governed by the laws of France.
French law shall apply to both form and substance, notwithstanding the place of performance of the essential or ancillary obligations.
UNLESS OTHERWISE PROVIDED BY MANDATORY LAW, ANY DISPUTE NOT RESOLVED BY AN AMICABLE PROCEDURE ARISING BETWEEN THE USER AND A3BC GROUP SHALL BE SUBJECT TO THE COMPETENT COURTS WITHIN THE JURISDICTION OF THE COURT OF APPEAL OF PARIS (FRANCE).
A3BC Group Terms of Use (TOU) Version of September 15, 2026