For certain TrustMe features, you need to verify your expired residence permit along with your renewal application receipt. This check is essential to ensure your file is compliant.
Important information: an expired residence permit will only be validated if it is necessarily accompanied by a valid renewal application receipt. Without this receipt, your expired residence permit cannot be accepted by TrustMe.
Which documents are accepted?
The following documents are considered valid to verify an expired residence permit and a receipt:
- Expired residence permit (must be accompanied by a valid renewal application receipt)
- Residence card application receipt (paper version)
- Certificate of favorable decision on a residence permit renewal application
- Certificate of extended processing time for a residence permit application
Important: all these documents must show your exact name and be legible. Documents created or altered by yourself will not be accepted.
Best practices for submitting your documents
To make validating your file easier, please follow these recommendations:
- Only provide official documents issued in your name
- Make sure all important information is visible: first name, last name, date of birth, document expiry date, issuing organization
- Submit the document as a PDF or a clear photo
- Make sure you have natural light and avoid overly strong light sources (lamp, window in direct sunlight) when capturing the document
- Don’t place your fingers over the text on the document
How do I submit my document in the TrustMe app?
To add your expired residence permit or receipt directly from the app, follow these steps:
- Sign in to your TrustMe account.
- Select the use case (the organization you want to interact with).
- Select “ID document.”
- Choose the country that issued your document, the “residence permit” document type, and its expiry date, then tap “Confirm.”
- If you’re submitting a receipt, tap “I have a receipt,” then add your document.
- Enter all your personal information (first name, last name, etc.) exactly as shown on your ID document.
- Enter your country of birth and city of birth.
- Then tap “Confirm.”
- Tap “Confirm” to move to the verification step. Note: you need to have the physical version of your ID document with you to continue.
- Tap “Start my verification.”
- Choose “residence permit.”
- Select the country that issued the document.
- Hold the front of your document in your hand (the side with your photo).
- When you’re ready, tap “I’m ready.”
- Flip your document over when prompted on screen.
- Move on to the facial verification. Your face must be clearly visible. Avoid anything that could hide it (glasses, hat, etc.).
- Tap “I’m ready,” then gently turn your head from left to right when prompted.
Your document is now being reviewed. You’ll receive a response within 3 hours confirming whether your document has been validated.